Email us: info@personallypaws.com 401-241-8450
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Return/Refund Policy

Returns and Exchanges:  
Returns and exchanges will be accepted by request for 30 days from the time of purchase.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and unlaundered in the same condition that you received it.  

There are certain situations where only partial refunds are granted: (if applicable)
-Underpads and/or belly bands with obvious signs of use
-Any item that is returned more than 30 days after delivery
-Items had discount coupon applied- discount will be applied to refund

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Return labels if requested, will be deducted from your refund


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@personallypaws.com.


Exchanges (if applicable)
We will gladly exchange your unused , unlaundered purchase for a different size .  If you need to exchange an item please send us an email at lsouza@personallypaws.com and send your item to: 24 Cranberry Drive Hope, RI  US 02831.

 
Shipping
To return your product, you should mail your product to: 24 Cranberry Drive Hope RI USA 02831

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.